Shipping policy
At Lemalaya, we are dedicated to providing a seamless and transparent shipping experience to ensure your convenience and satisfaction. Below are the full details of our U.S. shipping procedure.
SHIPPING COSTS
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Free Shipping: All orders within the U.S. ship free of charge.
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No Hidden Fees: All costs are clearly displayed at checkout.
ORDER PROCESSING TIME
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Processing Time: Orders are processed within 1–2 business days, Monday through Friday.
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Weekend Orders: Orders placed over the weekend will be processed on the following business day.
DELIVERY TIME
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Estimated Transit Time: 6–9 business days.
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Delivery Days: Monday through Friday.
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Note: Delivery times are estimates and may vary due to external factors such as weather or carrier-related delays.
SHIPPING INFO
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Insured Shipments: All orders are fully insured. If your package is lost or damaged in transit, please reach out to us.
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Eco-Friendly Packaging: We use sustainable, environmentally conscious packaging whenever possible.
ORDER TRACKING
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Tracking Details: Once your order ships, you’ll receive an email with your tracking number and carrier information.
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Track Your Order: Enter your tracking number on our website’s tracking portal to check delivery status.
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Customer Support: Our team is happy to assist with any tracking-related inquiries.
MISSING ITEMS PROCEDURE
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Report Missing Items: If something is missing from your order, contact us within 7 days of delivery at info@lemalaya.com.
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Resolution: We will promptly review the issue and provide either a replacement item or a refund, depending on the situation.