Returns & Refunds Policy
Scope of Policy
This Return & Refund Policy applies to all purchases made through the official Lemalaya website.
Contact Information
For any questions regarding returns, refunds, or exchanges, please contact our customer care team:
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Business Name: Lemalaya
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Address: 254 Chapman Rd, Suite 103, Newark, Delaware 19702, United States
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Email: info@lemalaya.com
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Phone: +1 510 322 6284
Return Period
We offer a 30-day return window from the date of delivery. Items may be returned whether defective or not, as long as they meet the conditions below.
Returns & Exchanges
We accept returns and exchanges for:
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Defective products (e.g., damaged, faulty, incorrect item)
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Non-defective products (e.g., wrong size, change of mind)
Return Process
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Contact Us
Email info@lemalaya.com with your order number and reason for return or exchange. -
Receive Instructions
Our team will provide a return authorization, instructions, and a return label if applicable. -
Pack & Ship
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Use original packaging and ensure tags/labels are intact.
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Include the return authorization form.
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Apply the provided return label, if one is issued.
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Processing
Once your return is received and inspected, refunds or exchanges are processed within 7 business days.
Return Shipping Costs
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Defective / Incorrect Products:
Return shipping is free. We will cover all return costs and either refund or replace the item. -
Non-Defective Products:
Return shipping is the customer's responsibility. This includes changes in preference, size, or style.
Exchange Policy
We are happy to offer exchanges for any item within 30 days of delivery, provided the product is in unused, undamaged condition with all original tags and packaging.
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Need a different size or color?
Contact us and we’ll arrange the exchange quickly and seamlessly. -
Received the wrong item or a defective product?
We’ll ship the correct item at no additional cost.
Additional Guidelines
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Damaged or Defective Items
Please notify us within 48 hours of delivery with photos of the issue for prompt resolution. -
Non-Delivery
If your item hasn’t arrived, contact us to initiate a shipping investigation. If the item is confirmed lost, we’ll issue a full refund or send a replacement. -
Order Cancellations
Orders may be canceled before shipment. Once shipped, they must follow the standard return process upon delivery.
Return and Refund Policy
We offer a 30-day free return policy, which means you have 30 days to complete a return from the shipping date of your order.
The following conditions apply:
Items must be returned in the same condition as when received, with the tags still attached, and in their original packaging. Proof of purchase needs to be included.
Kindly note that discounted price items, items on sale, and gift cards are unfortunately not eligible for a free return.
To initiate a return request, please contact us at info@lemalaya.com, ensuring that the above requirements are met.
What next?
If your return request is accepted our team will assist you in shipping the item, after which you will be automatically refunded on your original payment method within 10 business days given the items are approved for a refund.
Damages and Issues
Kindly inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.