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Shipping Information
Free shipping
We’re committed to keeping costs low for our customers, which is why we offer free shipping on every order—no hidden fees or minimums. Enjoy seamless shopping with delivery on us, every time.
Fast Processing
As soon as your package is shipped, we will send you an email with a tracking link. Here you can find the status of your order and provide additional instructions to the delivery service if necessary.
Order Tracking
All orders placed on weekdays before 23:00 are processed the same day. Plus, enjoy fast and free shipping on every order. Don’t wait any longer—order your package today!
Shipping Insurance
All of our shipments are fully insured, so if your package is lost or damaged during delivery, we’ll take care of it. In the rare event something happens to your order, we will promptly send you a replacement at no extra cost. Your peace of mind is our priority.
FAQ
Can I get my dress tailored?
Yes! If your Lemalaya dress needs alterations, we’ve got you covered. Simply send the dress back to us, and we will take care of the tailoring costs. Your perfect fit is our priority!
Get in touch?
For any questions, contact us at info@lemalaya.com. We're available 7 days a week with a 43-minute average response time. We're here to help!
Can I cancel my order?
Yes, you can request changes to your order (such as item, size, delivery address, or shipping method) within 90 minutes of placing it. After that, the order is processed, and changes can no longer be made. If the order has already been shipped, you may contact the courier directly with your tracking number for further assistance.
Ethical Sourcing & Sustainability
Global responsibility
As a global brand, we prioritize responsible manufacturing and sustainability to minimize the impact of our operations. We continuously improve our practices to reduce our environmental footprint.
Empowerment & Sustainable Sourcing
Empowerment is central to our mission. We ensure that all partners involved in our production process follow safe, ethical, and sustainable practices, working closely with experts to maintain high standards.
CO₂-Neutral Shipping
For every order, we calculate the estimated shipping emissions and allocate a portion of our revenue to vetted carbon removal companies. These funds offset our carbon footprint, with any surplus supporting the advancement of carbon removal technologies.
Soft Plastics Waste Management
We recycle 100% of clear soft plastic waste in our Distribution Centre, partnering with a reputable waste management provider to ensure plastics are diverted from landfills and recycled.
About us
Lemalaya
Starting with high-quality dresses, Lemalaya is quickly growing into a trusted global fashion brand. With a focus on elegance, community, and staying connected through social media, we're dedicated to bringing you the latest in style.